Procurement-grade transparency.
Every legal contract, security artefact, and compliance disclosure you need to vet TenderPulse for your procurement workflow. Bangladesh-rooted, globally-aligned, user-favouring throughout.
Legal contracts
6 documents · signed at consentThe contractual foundation of your relationship with TenderPulse. Material changes trigger a one-time consent re-prompt at next login — we never silently amend a signed agreement.
Privacy Policy
How we handle your data, what your 9 rights are, who our sub-processors are.
Terms of Service
The deal between you and TenderPulse, written plainly. Pro-user framing throughout.
EULA
Your licence to use TenderPulse — and confirmation you own every AI output.
Data Processing Addendum
GDPR-compliant DPA for B2B customers handling controller-to-processor obligations.
Cookie Policy
Every cookie we set, its purpose, and how to opt out.
Refund Policy
When you can get your money back, the SLA-credit schedule, the EPS chargeback path.
Trust artefacts
12 published policiesPublished policies — not contracts you sign, but standards we hold ourselves to. Updated as our practices evolve. Wave 2 + 3 of this rollout deliver the “Soon” pages.
Security & Infrastructure
Cloud architecture, encryption, KMS, ISO 27001 alignment, pen-test cadence.
Sub-processors
Live list of every third party that ever touches your data, with purpose, location, and DPA link.
Vulnerability Disclosure
Safe-harbour policy for security researchers. We respond within 72 hours.
Service Level Agreement
Our 99.5% monthly uptime commitment and the credit schedule when we fall short.
Acceptable Use Policy
What you can and can't do with TenderPulse. The suspension + appeal path.
Anti-Bribery & Anti-Corruption
Our procurement-grade integrity policy. UK Bribery Act, FCPA, BD ACC Act 2004.
Responsible AI Policy
Which models we use, how, what we don't allow, and our no-training-on-customer-data guarantee.
Bangladesh Compliance
Per-clause mapping to DSA 2018 §29-§32, BTRC notice handling, ICT Act 2006.
GDPR Compliance
Per-Article walk-through, SCCs + UK IDTA, EU representative info.
Accessibility Statement
Our WCAG 2.1 AA conformance status, known issues, remediation timeline.
Transparency Report
Government requests received in the year, refusal rate, our gag-order disclosure approach.
Data Retention Schedule
Per-data-type retention windows. Tender ZIPs: 7 days. Invoices: 7 years.