The deal, written plainly.

These Terms of Service (the “Agreement”) govern your access to and use of TenderPulse — the e-GP bid copilot, eligibility scoring engine, document vault, and all related services operated by TenderPulse, Dhaka, Bangladesh. By creating an account or purchasing a subscription, you enter into a legally binding contract with TenderPulse. Contract Act 1872 §10

Acceptance is recorded at the moment you click “I agree” or complete your first login through the consent gate. Our system logs your document version, interface locale, IP address, user-agent string, and a UTC timestamp. This log is the evidentiary record of your acceptance. If you accept on behalf of a company — which is the normal case for a B2B procurement tool — you represent that you are authorised to bind that company under its trade licence or RJSC registration, and that the company meets the eligibility requirements in §2 below.

This Agreement incorporates by reference the Privacy Policy, the End-User Licence Agreement (EULA), the Cookie & Tracking Policy, and any order-confirmation email for your subscription plan. Together these documents form the entire agreement between you and TenderPulse and supersede all prior representations, discussions, or draft terms. In any conflict between documents, the following priority applies: (1) order confirmation, (2) these Terms, (3) EULA, (4) Privacy Policy, (5) Cookie Policy.

If you do not agree to these Terms, do not create an account or continue using the service. If you have already paid for a subscription and decide, within 7 days of first payment, that you do not accept these Terms, you may request a full refund under the procedure described in §8 without waiving your statutory rights under the Consumer Rights Protection Act, 2009.

TenderPulse will not amend this Agreement in a way that is retroactively binding. Any change to these Terms applies prospectively from the effective date notified to you. Your use of the service before that date remains governed by the version you originally accepted.

To create a TenderPulse account you must meet all of the following requirements at the time of registration and throughout your subscription period:

2.1 Legal capacity

You must be at least 18 years of age and legally capable of entering a binding commercial contract under Bangladesh law. By registering, you confirm you meet this threshold. TenderPulse is not designed for or marketed to children. BD Data Protection Act 2023 (draft) (children's data) We will suspend and delete any account we discover to belong to a minor, without retention of any data, and will issue a full refund of any amounts paid.

2.2 Authorised representative

You must be an authorised representative — owner, director, or an employee holding written authorisation — of a registered business entity in Bangladesh. At registration you attest to this authority. If your authorisation is revoked, you are responsible for notifying TenderPulse and transferring account ownership to a currently authorised person. We are not liable for actions taken through your account by a person whose authorisation has been revoked but not reported.

2.3 One account per entity

We enforce one paid account per registered business entity. Uniqueness is enforced on TIN, BIN, trade-licence number, and normalised legal name. If two users attempt to register with overlapping identifiers we ask them to consolidate. We do not prohibit multiple team members accessing a single account — seat limits are specified per plan at /pricing.

2.4 Lawful purpose

Your use of TenderPulse must be for a lawful procurement purpose — preparing tender bids, analysing tender eligibility, managing procurement documentation. Use for any unlawful purpose, or for any purpose prohibited by the Acceptable Use policy in §4, is a material breach of this Agreement.

2.5 Credential security

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at help@tenderpulse.com.bd. We will suspend the account and help you regain access within one business day.

Subject to your compliance with this Agreement and payment of any applicable fees, TenderPulse grants you a non-exclusive, non-transferable, revocable licence to access and use the TenderPulse platform for your lawful procurement purposes during your subscription period. Copyright Act 2000 (BD)

3.1 What you may do

Under this licence you may: access and use all features included in your subscription plan; upload tender documents from e-GP for analysis; interact with the AI copilot to analyse tender requirements and draft bid responses; generate, download, and print eligibility scores, compliance checklists, BoQ extractions, and AI-generated bid sections; use AI outputs — summaries, drafted responses, fit scores — as part of your official tender submissions to procuring entities; export your account data in machine-readable formats at any time; and share AI outputs with colleagues and advisors working on the same tender bid.

3.2 What you may not do

The carve-outs to this licence are narrow and specific. You may not: sublicense, resell, or white-label the TenderPulse platform or any component of it to a third party; redistribute AI-generated outputs as a standalone product or service; reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code, prompt engineering, or model weights underlying TenderPulse; remove or alter any copyright notices, attribution marks, or legal notices embedded in the platform or its outputs; or use TenderPulse to develop a competing service.

Everything not explicitly excluded above is permitted. We will not invent post-hoc restrictions on your use. If you are uncertain whether a particular use is permitted, email help@tenderpulse.com.bd and we will respond within five business days.

TenderPulse is a tool for Bangladesh procurement contractors. You agree to use it only for lawful purposes consistent with that context. Digital Security Act 2018 §29 The following uses are prohibited:

4.1 Unlawful content and activity

You will not upload, transmit, or process content that is unlawful under Bangladesh law; infringes the intellectual property rights of any third party; constitutes defamation, harassment, or unlawful discrimination; or violates the Digital Security Act 2018. You will not use TenderPulse to facilitate fraud, bid-rigging, collusion, or any corrupt practice under the Anti-Corruption Commission Act 2004.

4.2 Unauthorised tender documents

You will not upload tender documents you are not authorised to possess — for example, confidential draft ITBs, leaked procurement specifications, or documents obtained through improper means. The Public Procurement Rules 2008 prohibit participation in a tender by a bidder who had unfair access to confidential procurement information. We will cooperate with CPTU and other competent authorities on bona-fide investigations into procurement integrity.

4.3 Platform abuse

You will not attempt to circumvent usage quotas through technical means, probe or scan TenderPulse systems without our prior written consent, distribute malware or harmful code through the platform, attempt to gain unauthorised access to another user’s data, or conduct load tests that could degrade service for other users. Authorised security research is welcome — please contact help@tenderpulse.com.bd before testing.

4.4 Prohibited purposes

You will not use TenderPulse for military or weapons-related procurement analysis, mass surveillance infrastructure, or any purpose that facilitates human rights abuses. These prohibitions exist because our AI systems are capable of detailed document analysis and we do not want that capability applied to harmful ends.

Breach of this section is a material breach of the Agreement justifying immediate suspension under §9. We will notify you before suspending unless the breach involves active harm to the platform or other users, in which case suspension is immediate and we notify you within 24 hours.

You retain full ownership of all content you bring to TenderPulse and all content TenderPulse generates for you. Copyright Act 2000 (BD) §17

5.1 Your uploaded content

Tender ZIP archives, company documents, financial records, personnel CVs, and any other material you upload remain your property — or the property of the procuring entity that originally issued a tender document. You grant TenderPulse a limited, non-exclusive licence to process your uploaded content solely for the purpose of delivering the service to you: extracting tender requirements, computing eligibility scores, and generating AI copilot responses. This licence terminates when you close your account or delete the specific content item, whichever is earlier.

5.2 AI-generated outputs

Eligibility scores, compliance checklists, BoQ extractions, tender summaries, copilot answers, and any other output generated by the TenderPulse AI for your session are yours. You own them immediately on generation, you may use them in your official tender bid submissions, and you may share them with advisors, colleagues, or the procuring entity as part of your bid. No AI output you receive from TenderPulse is shared with any other user, and no AI output is used to train our models or improve our systems in a way that could benefit a competitor at your expense.

5.3 What TenderPulse owns

TenderPulse owns the platform software, user interface, brand elements, PPR-rule database, prompt engineering, eligibility scoring algorithms, and all underlying AI infrastructure. These are protected under the Copyright Act 2000 and applicable intellectual property law. Nothing in this Agreement transfers any ownership of TenderPulse intellectual property to you; the licence in §3 is a use licence, not an ownership transfer.

TenderPulse operates on a 30-day prepaid subscription model. Your plan determines the features, AI query quota, document storage, and seat count available to your account during each billing period. Current plans, prices, and feature matrices are published at /pricing.

6.1 Pricing and VAT

All prices are quoted in Bangladeshi Taka (BDT). We do not bill in USD or any other currency for Bangladesh-resident subscribers. A 15% standard VAT under the VAT & Supplementary Duty Act, 2012 is applied to the listed price unless the price is explicitly marked as “VAT inclusive.” Every invoice issued by TenderPulse shows the base amount and VAT as separate line items. You may request a VAT-compliant invoice for any transaction at any time by emailing help@tenderpulse.com.bd.

6.2 Payment methods

Payments are processed by EPS Bangladesh Limited, a Bangladesh Bank-licensed payment system operator. We accept Visa, Mastercard, AmEx, Nexus, bKash, Nagad, Rocket, Upay, and direct internet banking. We never receive your card number, CVV, OTP, PIN, or mobile banking credential — payment authentication happens entirely on EPS infrastructure and EPS returns to us only a transaction reference and the amount paid. For ENTERPRISE plans, off-platform settlement by bank transfer is available; an admin will mark the invoice paid within one business day of funds clearing.

6.3 Auto-renewal and cancellation

Subscriptions renew automatically at the end of each 30-day period. We send a renewal reminder by email 7 days before each renewal date so you have time to cancel or change plan without interruption. Cancellation takes effect at the end of the current billing period — you keep all paid features until then. You may cancel at any time from the billing page in your account settings without penalty. Cancellation alone does not delete your data; see §9 for account deletion.

6.4 Price changes

We may change prices for new subscriptions at any time. For existing subscribers, the new price takes effect at the next renewal, with at least 14 days’ email notice. If you do not accept the new price, cancel before the renewal date and your subscription ends at the current period — no penalty, pro-rata credit issued if applicable.

Every new TenderPulse account begins with a 7-day free trial period. The trial gives you full access to the platform features — AI copilot, eligibility scoring, document vault — subject to the usage quotas displayed in your dashboard. Trial quotas are set to be genuinely useful: enough to analyse two or three real tenders and evaluate whether TenderPulse fits your workflow.

We do not collect payment details during the trial period. There is nothing to cancel, nothing to remember to cancel, and nothing to be charged for if you forget. Your trial ends quietly when the 7-day period expires; there is no auto-upgrade to a paid plan, no accidental charge, and no surprise debit.

On trial expiry, your account becomes read-only: you can still view your uploaded tenders, eligibility scores, and AI conversation history, but you cannot run new queries, upload new documents, or access features locked to paid plans. No data is deleted on trial expiry. You may resume full access at any time by selecting a paid plan.

If you decide TenderPulse is not right for you during the trial period, simply do not subscribe. There is no process to complete, no form to fill, and no email to send. Your account and its data will remain accessible in read-only mode for 90 days after trial expiry, after which we will delete it automatically. If you want early deletion, email us at help@tenderpulse.com.bd.

Our refund policy is designed to be simple and user-friendly. The core commitment is a 7-day money-back guarantee on the first paid period of any subscription plan.

8.1 7-day money-back guarantee

If you request a refund within 7 calendar days of your first payment on any plan, we will refund the full amount — including VAT — without asking why. Email help@tenderpulse.com.bd with your transaction reference. We process refunds within 2 business days of your request. Card refunds settle to your card via EPS within 7–14 business days; bKash and Nagad refunds settle within 5 business days. A refund of a paid invoice cancels the subscription period immediately and revokes paid features.

8.2 Refunds after 7 days

After the 7-day window, refunds are issued automatically for: service outages caused by TenderPulse that total more than 8 hours of unavailability in a billing period; billing errors (duplicate charges, wrong amount charged); and charges made after a valid cancellation request. For any of these cases, email billing and we will issue the refund within 2 business days without requiring you to argue the case.

8.3 Statutory rights preserved

Our refund policy supplements — and does not limit — your statutory rights under the Consumer Rights Protection Act, 2009. If the service has materially failed to meet its documented description, you have rights under that Act regardless of our internal policy window. Contact our billing team and if the matter is not resolved satisfactorily you may escalate to the Consumer Rights Protection Directorate.

Either party may end this Agreement at any time and for any reason. The consequences differ depending on who terminates and why. Contract Act 1872 §39

9.1 Termination by you

You may terminate this Agreement at any time by deleting your account from /settings/data. On deletion, your paid subscription runs to the end of the current billing period and paid features remain active until then. After the billing period ends, we begin the data-deletion process described in the Privacy Policy §7 (full deletion within 30 days, pseudonymised invoice records retained for the statutory 7-year period under the Income Tax Ordinance, 1984).

9.2 Suspension by TenderPulse (with notice)

We will suspend your account with at least 7 days’ written notice if: you are in breach of §4 (Acceptable Use) in a way that does not cause immediate harm to other users or the platform; payment is more than 14 days overdue; or we receive a valid court order requiring suspension. The notice will specify the breach or reason, the steps required to remedy it, and the date on which suspension will take effect if not remedied. Suspension with notice preserves your data and your right to export it.

9.3 Immediate suspension by TenderPulse

We will suspend your account immediately, without prior notice, if: your account is being used to actively attack TenderPulse infrastructure or another user’s data; your account is distributing malware; or we receive a court order requiring immediate suspension. In cases of immediate suspension we notify you within 24 hours of the suspension, state the reason, and provide a process to dispute the decision.

9.4 Dispute of suspension

If you believe your account has been suspended in error, email help@tenderpulse.com.bd within 14 days of the suspension notice. We will review and respond within 5 business days. If the suspension was in error, we will restore access and issue a pro-rata credit for any period your subscription was unavailable.

We stand behind TenderPulse. We do not hide behind sweeping “no warranty” disclaimers. Our warranty is limited in scope, but within that scope it is a real promise.

10.1 Platform availability

We target 99.5% monthly uptime for the TenderPulse platform. Scheduled maintenance is announced at least 48 hours in advance via email and in-app banner, and scheduled during low-usage windows (early morning Bangladesh time). If we fail to meet the 99.5% target in any calendar month, you may request a pro-rata credit of the affected day’s subscription fee by emailing billing within 14 days of the month end. We will process credits without requiring you to prove economic harm — the outage record is our record, and we apply it.

10.2 Features work as documented

Every feature advertised on our platform — eligibility scoring, compliance checking, BoQ extraction, AI copilot, document vault — works in the manner described in our documentation at the time of your subscription. If a feature is broken, we fix it. If a feature is materially changed in a way that reduces its utility to you, we notify you 14 days in advance and offer you the option to cancel with a pro-rata refund of your unused prepaid period.

10.3 AI accuracy — honest limits

TenderPulse is a decision-support tool. AI outputs — eligibility assessments, BoQ extractions, copilot answers — are probabilistic inferences that assist your judgment; they are not legal conclusions or guaranteed-correct calculations. Deterministic rules (BLOCKING / WARNING / PASS verdicts based on fixed PPR 2008 requirements) are clearly distinguished from AI inferences. You remain responsible for verifying every AI output against the original tender documents and official PPR 2008 text before including it in a submission. We do not guarantee winning a tender, regulatory acceptance of your bid, or any specific business outcome.

10.4 What we do not warrant

We do not warrant that TenderPulse will be compatible with every browser, device, or network configuration, or that every AI response will be free of error. We do not warrant that e-GP itself will remain stable or that tender documents from e-GP will be in formats our parser can handle without manual review.

Liability caps exist in software agreements because a single subscription service cannot bear unlimited risk for every downstream consequence of a user’s procurement decisions. Our cap is calibrated to be fair — meaningful enough to cover real losses from platform failures, bounded enough to not expose us to claims far exceeding our relationship with you. Contract Act 1872 §74

11.1 Aggregate cap

TenderPulse’s aggregate liability for all claims arising under or in connection with this Agreement, in any 12-month rolling period, is limited to the total subscription fees you paid us during that 12-month period. If you paid BDT 12,000 in a year and we cause you a loss, our maximum liability is BDT 12,000 in that year.

11.2 Exclusions

We are not liable for indirect, consequential, incidental, or punitive damages, including: loss of profit or revenue from a tender you did not win; loss of business opportunity; loss of data caused by your own actions; or reputational damage arising from the content of your tender submission. These exclusions apply to the fullest extent permitted by Bangladesh law.

11.3 Exceptions — statutory rights and fraud

Nothing in this Agreement limits our liability for: (a) death or personal injury caused by our negligence; (b) fraudulent misrepresentation; (c) any liability that cannot be excluded under the Consumer Rights Protection Act, 2009; or (d) any other liability that cannot lawfully be capped under Bangladesh law. These exceptions are non-waivable by either party.

If you believe you have suffered a loss that falls within our liability cap and results from a failure on our part, email help@tenderpulse.com.bd with details. We will respond within 5 business days, engage in good-faith negotiation, and if we accept liability we will settle promptly without requiring you to file a court claim to collect.

We believe indemnity clauses should run in both directions. You should not bear the risk of TenderPulse’s intellectual property failures, and we should not bear the risk of your misuse of the platform. These obligations are mutual and proportionate.

12.1 TenderPulse indemnifies you — IP infringement

TenderPulse will defend, indemnify, and hold you harmless against any third-party claim asserting that TenderPulse’s platform — the software, AI models, PPR-rule database, or user interface — infringes that party’s intellectual property rights. We will handle the defence of any such claim at our cost. If a claim means we must alter or discontinue a feature, we will notify you promptly and either provide a functional equivalent or issue a pro-rata refund for the remaining subscription period. This obligation does not apply to infringement claims arising from content you uploaded or from your modification of our outputs.

12.2 You indemnify TenderPulse — unlawful use

You will indemnify TenderPulse against third-party claims that arise directly from: (a) your breach of §4 (Acceptable Use), including uploading content you were not authorised to possess; (b) your infringement of a third party’s intellectual property rights through content you submitted to TenderPulse; or (c) your use of TenderPulse in violation of Bangladesh law. This obligation does not extend to claims arising from TenderPulse’s own negligence, platform failures, or service deficiencies.

12.3 Process

The indemnifying party controls the defence of any claim subject to indemnity, with the cooperation of the indemnified party. The indemnified party will not settle any claim without the indemnifying party’s consent, which will not be unreasonably withheld. Notice of any indemnifiable claim must be given promptly on discovery.

TenderPulse will not be in breach of this Agreement, and will not be liable for any delay or failure in performance, to the extent that the failure is caused by circumstances genuinely beyond our reasonable control.

13.1 Qualifying events

Qualifying force majeure events include: natural disasters (flood, cyclone, earthquake) affecting Bangladesh or our hosting region; nationwide internet outages or submarine cable failures that disrupt Bangladesh-to-cloud-region connectivity; government-ordered internet shutdowns; major the cloud provider infrastructure failures affecting the approved Asia-Pacific region; and state-sponsored cyberattacks against critical infrastructure. Normal technical failures, service degradation from insufficient capacity planning, and failures caused by our own engineering errors do not qualify.

13.2 Our obligations during a force majeure event

During a force majeure event we will: notify you within 24 hours of identifying the event as force majeure and its expected duration; post regular status updates on our status page; work with reasonable diligence to restore service; and, if the event extends beyond 7 consecutive days, notify you of your right to suspend your subscription for the duration and receive a pro-rata credit for the suspended period. We will not use force majeure as a blanket excuse for poor infrastructure choices or under-investment in resilience.

13.3 Prolonged events

If a force majeure event extends beyond 30 consecutive days and there is no clear prospect of near-term resolution, either party may terminate this Agreement with immediate effect by written notice. In the event of such termination, TenderPulse will refund the pro-rata portion of any prepaid subscription fees covering the period of unavailability from the termination date forward.

This Agreement is governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Contract Act 1872

We chose Bangladesh law deliberately and without reservation. We are a Bangladesh company serving Bangladesh contractors; it would be unfair to govern our Agreement by the law of a foreign jurisdiction that neither party is based in or familiar with. Bangladesh law — including the Contract Act 1872, the Consumer Rights Protection Act 2009, the Digital Security Act 2018, and the courts of Bangladesh — is the appropriate and sufficient legal framework for this relationship.

The following Bangladesh statutes are specifically applicable to this Agreement and referenced throughout:

For the allocation of court jurisdiction in disputes, see §15 below. For the arbitration and ADR process, see §15.2.

We aim to resolve all disputes directly before any formal legal process is needed. Most issues — billing errors, feature complaints, account problems — are resolved by emailing help@tenderpulse.com.bd and receiving a substantive response within 5 business days. Contract Act 1872 §28

15.1 Informal resolution

If you have a dispute with TenderPulse, send a written description of the issue, what you want us to do, and the amount in dispute (if applicable) to help@tenderpulse.com.bd. We will respond within 5 business days with either a resolution, a counter-proposal, or an explanation of why we disagree. Both parties commit to 30 days of good-faith written negotiation before escalating to formal dispute resolution.

15.2 Mediation and arbitration

If informal resolution fails after 30 days, either party may escalate to mediation. Both parties select a mutually agreed mediator from the Bangladesh International Arbitration Centre (BIAC) panel within 14 days of escalation. Mediation costs are shared equally unless the mediator finds one party acted in bad faith, in which case costs fall entirely on that party. If mediation fails, the dispute is referred to arbitration under the Arbitration Act, 2001 — single arbitrator, conducted in Bangla and English, seat at Dhaka. Either party may seek interim relief from a competent court without prejudicing the arbitration process.

15.3 Court jurisdiction

The courts of Bangladesh have non-exclusive jurisdiction over all disputes arising under this Agreement. Dhaka courts are the primary forum for TenderPulse-initiated claims. For user-initiated claims, see the Pro-User Clause below.

We keep a complete public version history of these Terms so you can see exactly what changed and when. “Material change” means any amendment that affects your rights, our obligations, pricing structure, liability allocation, or the dispute resolution process. Material changes trigger a version bump, an email to all registered users, an in-app banner, and a re-consent prompt on next login.

We give at least 14 days’ notice before any material change takes effect. If you do not accept a material change, you may close your account before the effective date and receive a pro-rata refund of any prepaid subscription period remaining after the effective date. If you continue using TenderPulse after the effective date, your continued use is acceptance of the new version.

Non-material changes — corrections of typographical errors, additions of clarificatory language that does not alter obligations, or updates to contact details — do not require notice or re-consent. We note non-material changes in the version history below.

Prior versions of these Terms are available on request by emailing help@tenderpulse.com.bd. We retain all prior versions for a minimum of seven years. If you accepted a prior version and want to know exactly what you agreed to — for example, to assess a contractual claim — we can provide you with the exact rendered version at the time of your consent acceptance.

See also: Privacy Policy · EULA · Cookie Policy · Data Processing Addendum · Trust Center